Ministry of Social Development and Social Innovation

Employment and Income Assistance Program

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Record #: KNA0233 Last Modified: 27 Nov 2014 Last Full Update: 20 Jan 2013
Contact Information
Office Phone1.866.866.0800
FaxKelowna office: 250.861.7440
Alternate ContactEnquiry BC: 1.604.660.2421; Phone: Ask to be connected to Kelowna Employment and Assistance Office
Description & Services
Service DetailsAssists British Columbians by helping them move from income assistance to sustainable employment, and by providing income assistance to those who are unable to fully participate in the workforce * applicants are expected to take advantage of all other sources of income and assets before qualifying
HoursOffice Hours: Mon-Fri, 9am - 4pm * telephone services available during lunch period * closed statutory holidays
EligibilityAges: 19 year(s) and up 
* Out of work or earning very little 
* Awaiting other income 
* Unable to work or  
* In immediate need of food, shelter or urgent medical attention 
He or she may be able to receive income assistance or be referred to employment opportunities. Eligibility and monthly assistance rates depend on income and asset levels and the number of people in the family unit. If it is determined that an applicant has an immediate need, eligibility will be determined on an urgent basis. Hardship assistance may be issued in some situations when an individual is not eligible for income assistance
How to ApplyGo to the Self Service Assessment at 
* Call toll free 1.866.866.0800; or 
* Visit your nearest Employment and Income Assistance Office to set up an appointment for an eligibility interview. Interviews are typically scheduled three weeks after your initial inquiry; 
* Obtain a copy of the Work Search Guidelines and the Work Search Activities Record; 
* Prior to the eligibility interview, you are expected to conduct a three-week work search (unless exempt) and have an orientation; 
* Attend interview with an Employment and Assistance Worker to determine your eligibility.  
Kelowna Employment and Assistance Centre (For: Kelowna, Vernon, Salmon Arm, Penticton, Oliver, Westbank, Nelson, Grand Forks, Trail, Princeton, Nakusp) 
Monday to Friday, Walk-in: 9am - 4pm; closed during lunch break from noon -1pm; Phone: 9am - 4pm  
Cheque issue day and the day following: 8:30am - 4:30pm 
#130-1640 Dilworth Drive 
Phone: 1.866.866.0800 
Westbank Employment and Assistance Centre 
Monday to Friday, Walk-in only: 9am - 4pm; closed during lunch break from noon -1pm; 
Cheque issue day and the day following: 8:30am - 4:30pm 
3685 Hoskins Road 
Phone: 1.866.866.0800 
Fax: 250.768.3083
Organization TypesGovernment
Located In CommunityKelowna
Other Details
LanguagesEnglish ; Translation Service available upon request
Former NameMEIA ; Ministry of Employment and Income Assistance (24 Jun 2008)