Ombudsman for Banking Services and Investments
Record #:
KNA1469
Last Modified:
20 Feb 2020
Last Full Update:
20 Feb 2020
Contact Information
| Mailing Address | PO Box 8 20 Queen St W, Suite 2400 Toronto, ON M5H 3R3 |
| TTY Phone | 1.855.889.6274 |
| Toll Free Phone | 1.888.451.4519 |
| Fax | 1.888.422.2865 |
| ombudsman@obsi.ca | |
| Website | www.obsi.ca |
| Social Media |  LinkedIn: https://www.linkedin.com/company/ombudsman-for-banking-services-and-investments-obsi Twitter: https://twitter.com/Ombudsman_OBSI |
Description & Services
| Service Details | - Resolves disputes between participating banking services and investment firms and their customers if they can’t solve issues on their own - First step is complaint to the firm, but if unsatisfied, individuals have the right to bring their case to OBSI - Offers independent and impartial free services to consumers as an alternative to the legal system - OBSI works informally and confidentially to find a fair outcome, is not a regulator, does not advocate for consumers or the industry, and does not give advice - If complainant is unsatisfied with findings, they are still able to go to a lawyer or seek other ways of resolving their dispute |
| Cost | None |
Location
| Located In Community | Canada |
Other Details
| Languages | English ; French ; Other languages upon request |
| Established | 1996 |