Personal Disaster Assistance (PDA) Responder

(Canadian Red Cross, Kelowna Office)

Position ID: V-KNA0399 Last Modified: 30 Sep 2019 Last Full Update: 25 Sep 2019
Opportunity Details
For More InformationVolunteer Resource Services, Canadian Red Cross; Phone: 1.844.818.2155; Email:
Link to Application Form
DescriptionDo you want to make a difference in your community? 
Join the world’s largest humanitarian network. The Canadian Red Cross, a not for profit, humanitarian organization dedicated to helping the most vulnerable in Canada and throughout the world, is currently seeking a Personal Disaster Assistance (PDA) Responder Volunteer for the Disaster Management program. 
What will you do: 
Working collaboratively as part of an experienced team of trained responders and supervisors, you will: Conduct client needs assessment to determine immediate and short-term needs of clients for items such as shelter, food, clothing, and transportation; Provide emotional care and comfort to clients; Provide referrals to partner agencies and other community-based groups for services; Work with your team and your supervisor to ensure response supplies are always properly stocked and available; Work with your team and your supervisor to ensure the overall health, safety and security of the team you work with; Conduct emergency preparedness activities. 
The Canadian Red Cross is committed to gender equality and social inclusion in our workplace. All volunteer applicants will receive consideration without regard to sex, gender identity, gender expression, sexual orientation, race, colour, religion, nationality, disability, age, or any other characteristic protected by law. We welcome applications from all applicants particularly Indigenous peoples, persons with disabilities, ethnic minorities, visible minorities, and others who may contribute to the diversification and share our values. 
Please notify us as soon as possible of any adaptive measures you might require at any stage of the recruitment process.
BenefitsWhat we offer: As an Emergency Management volunteer, you’ll help people to be better prepared, better connected to each other and more resilient when emergencies happen. The Red Cross will ensure you have training, ongoing support and access to other opportunities within the World’s largest humanitarian network.
Skills/ExperienceWhat you bring and can further develop with the organization: Customer Service Skills – provide comfort and care, patience in dealing with upset clients, active listening to understanding needs, finding a solution and good communication so clients understand the services available and how to obtain them; Commitment – to the Fundamental Principles of the Red Cross Movement and model the core competencies of the Canadian Red Cross: team excellence, service excellence, accountability and results-focused; Language – responders can deliver services as appropriate in English or French; Communication skills – understanding of verbal and non-verbal cues, active listening, clearly able to explain and confirm understanding from client; Attention to detail - accuracy in maintaining logs, in completing forms, giving information statistics and financial documentation for use of service, as required; Data entry - able to enter data into a computerised database through a structured form. Able to use an email account to read, print and reply to emails (including opening attachments); Teamwork - share information, be helpful, respectful, approachable, build strong relationships; Dependability - Timely, takes initiative and ownership of work; Remains calm during a crisis - Don’t allow emotions to get in the way, don’t take things personally, stay positive, and respond decisively.
Display Until30 Sep 2020
Minimum Age of Volunteer18 year(s) and up
Police CheckRequired
Areas of InterestCommunity Engagement ; Community Safety ; Disaster Relief Assistance ; Disaster Services ; Evacuation Center/Shelter Assistance ; Recovery Support
Agency Details
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Organization NameCanadian Red Cross, Kelowna Office
Address & Map
124 Adams Rd
Kelowna, BC V1X 7R2
View MapQuest Map
Office Phone250.491.8443
Toll Free Phone1.855.995.3529